Just a year ago, AStar Thorns made a big change in her life. A housekeeper in Facilities at the time, she went back to school to become a phlebotomist -- a person trained to draw blood intravenously from our patients.

After a four-month training program, Thorns was hired here as an extern. She recently transitioned into a full-time job as one of our more than 90 phlebotomists.

"I love coming to work every morning,&quot...